Dialogflow Parameters

YesHello uses custom Dialogflow parameters to enhance the application's functions. This section of documentation describes what these parameters are and how to utilize them.

In Dialogflow, parameters are generally used to connect words and phrases in a user’s response to entities. So if someone says "My birthday is on March 13," the phrase "March 13" will be automatically detected and treated as a date entity. You can read more about parameters in Dialogflow on their documentation page.

With the YesHello Platform, you can take parameters to the next level. You can use them to save and collect information provided by your contacts, for example by assigning dynamic tags, setting custom fields. You can even notify support representatives when a contact requires assistance. You can also use the YesHello Platform to store and easily manage your intent responses.

There is a whole slew of endless possibilities when you use the YesHello Platform in conjunction with Dialogflow Intent parameters.

The Actions and Parameters Section

Parameter Reference

The list of parameters you can use on Dialogflow to communicate with the YesHello Platform.

Parameter Name	Value	Description
RB_ADDTAGS	tag1, [tag2, ...]	Adds the specified tag(s) to the contact profile on the YesHello Platform.
RB_REMOVETAGS	tag1, [tag2, ...]	Removes the specified tag(s) from the contact profile on the YesHello Platform.
RB_BOTSTATUS	false	Turns the bot off for the specific contact. This is useful in cases were you want to pass the conversation from the bot to a human.
RB_MARKDONE	true/false	Marks the contact on the contact as "Done" or "Pending". This is useful for support. "Pending" marks contacts who are still expecting something, while "Done" signifies contacts who have been attended to.
RB_NOTIFY	notification_message	Sends a notification to the humans on the YesHello Platform, accompanied by a notification message.
RB_SUBSCRIBE	true/false	Subscribes or unsubscribes a contact. Unsubscribed contacts will not receive broadcast messages.
RB_FIELD_FIRSTNAME	value	Fills the First Name field of the contact profile with the specified value.
RB_FIELD_LASTNAME	value	Fills the Last Name field of the contact profile with the specified value.
RB_FIELD_FULLNAME	value	Fills the Full Name field of the contact profile with the specified value.
RB_FIELD_EMAIL	value	Fills the Email Address field of the contact profile with the specified value.
RB_FIELD_PHONE	value	Fills the Phone Number field of the contact profile with the specified value.
RB_FIELD_[NAME]	value	Adds a custom field onto the contact's profile with the specified value. This is best used for non-dynamic information, such as email, birthday, etc.
RB_REMOVEFIELDS	field1, [field2, ...]	Removes the specified custom field(s) from the contacts on the platform.
RB_USER_ASSIGN	value	Assigns the contact to one user in your team.
RB_SNIPPET	snippet_id	Sends the specified Snippet to the contact.
RB_FILE	file_id	Sends the specified file stored on the platform to the contact.
RB_LOCATION	true	Requests and collects the location of the contact.