Sending Custom Notifications

Sending Custom Notifications via Dialogflow Intent Parameters.

By default, the Notification System will send notifications to platform users when a user sends a new message. Additional notifications can be created and sent to platform users using parameters in Dialogflow Intents.

To send a notification to platform users use the RB_NOTIFY parameter in your Dialogflow Intent(s).

If a user has their email notifications enabled, they will receive the notification triggered from Dialogflow to email as well.

Using The Notification Parameter

A notification can be sent to the platform using the RB_NOTIFY as the Parameter Name. The value of the parameter will be sent as the notification.

Sending a Notification to the Platform

Dynamic Variables can be used in the value of the parameter.

Best Practices

Use the @contact.name dynamic variable in order to let the platform user know which contact needs attention.

Use RB_NOTIFY together with RB_BOTSTATUS and RB_MARKDONE to ensure the contact gets the attention they need.

For more information on how notifications work on the Platform, you can take a look at the documentation page here.