YesHello OLD
  • 👋 Welcome
  • 📖 Glossary of Terms
  • ☎️ Getting Support
  • 💥 Changelog
    • Import Contacts with Greater Flexibility and Accuracy
    • [v8.3] New Shortcuts Feature, More Variables and Workflows Conditions, and tons of tweaks!
    • [v8.2] Redesigned Messages Module, New Custom Channel Integration, and more new features and fixes!
    • [v8.1] New Navigation Design, New Workflows Steps- Add Google Sheets Row & HTTP Request and more!
    • [v8.0] Workflows (AKA Automation 2.0), WhatsApp Message Template API, and more!
    • [v7.9] WhatsApp Message Template Improvements, Data Export, and more!
    • [v7.8] IMAP/SMTP, Website Chat Improvements, WhatsApp Interactive Message, Broadcast features
    • [v7.7] Instagram, 360dialog Improvements and more!
    • [v7.6] Reports 2.0, Closing Note, and more improvements!
    • [v7.5] Reports, Dashboard 2.0, Data Export, Voice Messaging, Time Zone, and more!
    • [v7.4] Contact Merge, Improved Contact Fields, Receiving Locations and many more improvements
  • ⚡Quick Start Guide
    • Quick Start
    • Connecting a channel
      • Step 1: Register Chat API Account
      • Step 2: Connect WhatsApp Number
      • Step 3: Connect WhatsApp API
      • Invite your teammates
    • Responding via Desktop
    • Responding via Mobile
  • ✅ WHATSAPP API
  • WhatsApp, WhatsApp Business, and WhatsApp Business API
    • Regular or Official WhatsApp API: Comparative Analysis, Advantages and Disadvantages
    • Chat API Documentation
    • 360Dialog Documentation
  • 🏆 SPACE MODULES
  • Dashboard
  • Contacts
    • Contact Details
    • Contact Import
    • Contacts
  • Messages
    • Assignment and Closing a Conversation
    • Troubleshooting Messages
      • Can Views be automatically sorted?
      • Messages not showing in Facebook inbox
  • Snippets
  • Broadcasts
  • Automation
    • Automation Tips and Tricks
    • Simple Chatbots
      • How to Create/Edit Conversations for your Chatbot
      • How to troubleshoot your chatbot's auto messages
      • How to get the bot to follow-up & re-engage your customers?
      • How to set up Menus for your chatbot
      • How to get your chatbot to ask questions
      • How to automate chatbot follow up
  • Surveys
  • Workflows
    • Triggers
    • Steps
  • Files
  • Reports
    • Conversations
    • User
    • Contacts
    • Messages
    • Logs
  • Settings
    • General
    • Channels
      • Chat Menus
    • Users
      • Access Levels
    • Teams
    • Contact Fields
    • Integrations
    • Away Message
    • Automatic Contact Assignment
    • Data Export
    • Closing Notes
    • Contact Fields
  • 👥 USER ACCOUNT
  • User Profile
  • User Activity Status
  • Notifications
  • Reseting your Password
  • Customer Portal
  • Billing (Page Under Construction)
  • Cancel Trial Subscription
  • Upgrading a plan
  • Downgrading a plan
  • 📞CONTACTS & MESSAGES
  • Custom Fields
  • Dynamic Variables
  • Views
  • 🌐MESSAGING CHANNELS
  • Channels Overview
  • Facebook Messenger
    • Facebook Chat Plugin
    • Private Replies
    • Message Tag
    • Troubleshooting Facebook Messenger
      • Refresh Permission for Facebook Messenger
      • WhatsApp Advertising: How to Set up Facebook Ads and Connect With WhatsApp Business
      • How to Connect a Facebook Page to YesHello
      • Can we set auto response for individual pictures of a Facebook post album?
      • What do the initials next to the messages mean?
      • How do I customise Private Replies?
      • How to reply to messages that are more than 24hrs?
  • Instagram
  • WhatsApp
    • Twilio WhatsApp
    • MessageBird WhatsApp
    • Vonage WhatsApp
    • Chat API WhatsApp
    • 360Dialog WhatsApp
      • Setting Up 360Dialog WhatsApp
      • 360 Client Hub Overview
        • Account Activation Process
        • Account Statuses
        • API Key
    • WhatsApp Message Templates
    • Troubleshooting WhatsApp
      • WhatsApp Messages are slow to come in
      • How to connect to WhatsApp (Video)
      • Cannot see WhatsApp chats in the platform?
  • Woocommerce WhatsApp
  • Website Chat Widget
    • Install on WordPress
    • Install on Shopify
    • Install on Wix
    • Install on Squarespace
    • Free Chat Widget Button Tutorial
  • LINE
  • Telegram
  • Viber
  • SMS
    • Twilio SMS
    • Importing Contacts to Twilio SMS
    • MessageBird SMS
    • Vonage SMS
  • Twitter
  • WeChat
  • Email
    • Gmail
    • Other Email
  • Custom Channel
  • 🤖CHATBOTS
    • Step 1: Creating Custom Fields
    • Step 2: Creating The Surveys
    • Step 3: Creating Automations
    • Step 4: Chatbot Review
    • Step 5: Testing Your Chatbot
    • Chatbot Building FAQs
    • Cara Buat Chatbot (Video Bahasa Malaysia)
  • 🧲INTEGRATIONS
  • Dialogflow
    • Connecting to Dialogflow
    • Dialogflow Parameters
      • Tagging
      • Turning the Bot Off
      • Marking as Done
      • Assigning
      • Sending Custom Notifications
      • Unsubscribing
      • Contact Fields & Values
      • Sending Snippets
      • Sending Files
      • Requesting Location
    • Dialogflow Events
    • Response Templates
    • Original Detect Intent Request
    • Custom Payloads
  • Chatbase
  • Zapier
  • 🖥️ DEVELOPER API
  • Contacts API
  • Messages API
    • Message Template API
  • 💼PARTNERSHIP PROGRAMS
  • Overview
  • Affiliate Program
  • 🎉RELEASES
  • Navigating the Platform
  • The YesHello Platform
Powered by GitBook
On this page
  • How to Get Support
  • Knowledge Base support
  • Chat support
  • Private Facebook Group Support
  • Premium Zoom support
  • Custom On-boarding

Was this helpful?

☎️ Getting Support

Here are several ways you can get support

Previous Glossary of TermsNext Changelog

Last updated 4 years ago

Was this helpful?

How to Get Support

Knowledge Base support

Knowledge Base Support is available for Starter Plan, Pro Plan, Business Plan Subscribers and Enterprise Customers.

Chat support

Chat Support is available for Starter Plan, Pro Plan, Business Plan Subscribers and Enterprise Customers.

Private Facebook Group Support

Visit our Private Facebook Group where we share tips, tricks and tutorials on how to get the most from the platform and also how to use WhatsApp For Teams

See our getting started resources

View our top most popular resources

Review our Community Guidelines

Get to know the team

Premium Zoom support

Premium Zoom Support is available for Business Plan Subscribers and Enterprise Customers only.

Custom On-boarding

Custom On-boarding is available for Business Plan Subscribers and Enterprise Customers only.

https://www.facebook.com/groups/whatsappforteams/
Knowledge Base support
Chat support
Private Facebook Group Support
Premium Zoom support
Custom On-boarding