Messages

This tab consists of all the metrics and information related to messages.

Tab Filters

In this tab, there are 3 types of filters for users to apply based on their reporting needs.

Filters	Description
Date	This date range picker will allow user to select a range of dates to be applied to the reports components.
Channels	This channel filter will allow user to select one or multiple channels to be applied to the reports components.
Teams	This team filter will allow user to select one or multiple teams to be applied to the reports components.
Users	This user filter will allow user to select one or multiple users to be applied to the reports components.

Report Components

Incoming Messages

Metric #1: Incoming Messages

The number of messages received within the selected time range based on the time the message was received

Chart: Incoming Messages by Channel

This stacked bar chart shows the number of messages received breakdown by channel within the selected time period based on the time the message was received.

Outgoing Messages

Metric #1: Outgoing Messages

The number of messages sent within the selected time range based on the time the message was sent

Metric #2: Delivery Rate

The percentage of delivered messages divided by the number of messages sent within the selected time range

Metric #3: Error Rate

The percentage of messages failed to be delivered divided by the number of messages sent within the selected time range

Chart: Outgoing Messages by Channel

This stacked bar chart shows the number of messages sent breakdown by channel within the selected time period based on the time the message was sent.

Chart: Outgoing Messages by Source

This stacked bar chart shows the number of messages sent breakdown by source within the selected time period based on the time the message was sent.

Source	Description
User	The message was sent by a user from the Messaging Module
Bot	The message was sent using DialogFlow integration
Automation	The message was sent using an automation rule in the space
Broadcast	The message was sent using the Broadcast feature in the space

Chart: Outgoing Messages by Users

This stacked bar chart shows the number of messages sent breakdown by users within the selected time period based on the time the message was sent.

Chart: Outgoing Messages by Type

This stacked bar chart shows the number of messages sent breakdown by type within the selected time period based on the time the message was sent.TypeDescriptionSessionThe message was a regular message sentFacebook Tagged MessageThe message sent is tagged with Facebook TagsWhatsApp Message TemplatesThe message sent is WhatsApp Message Template

Chart: Outgoing Messages by Sub Type

This stacked bar chart shows the number of messages sent breakdown by sub type within the selected time period based on the time the message was sent.For Facebook Tagged Messages, the metric will be broken down by the Facebook tags used while sending the message. For WhatsApp Message Template, the metric will be broken down by the template used while sending the message.

Incoming Message List

The table lists the messages received from the contacts.

Table Headers	Description
Date Time	The datetime of when the message was received
Contact	The contact whom the message was received from
Channel	The channel of where the message was received from
Content	The content of the message

Outgoing Message List

The table lists the messages sent from the platform to the contacts.

Table Headers	Description
Date Time	The datetime of when the message was sent
Sender	The sender who sends the message
Channel	The channel of where the message was sent on
Type	The type of the message sent
Sub Type	The sub type of the message sent
Content	The content of the message.

Failed Message Log

The table lists the messages failed to be sent to the contact.

Table Headers	Description
Date Time	The datetime of when the message was sent
Sender	The sender who sends the message
Channel	The channel of where the message was sent on
Type	The type of the message sent
Sub Type	The sub type of the message sent
Content	The content of the message
Error	The error of why the message failed to be sent