User

This tab consists of all the metrics and information related to users

Tab Filters

In this tab, there are 3 types of filters for users to apply based on their reporting needs.

Filters	Description
Date	This date range picker will allow user to select a range of dates to be applied to the reports components.
Teams	This team filter will allow user to select one or multiple teams to be applied to the reports components.
Users	This user filter will allow user to select one or multiple users to be applied to the reports components.

Report Components

User Performance

This table lists the key performance metrics grouped by the users. All metrics are based on the conversations closed by the user.

Table Headers	Description
Name	The name of the user who closed the conversations
Team	The team of which the user belonged to
Assigned Conversations	The number of conversations assigned to the user
Closed Conversations	The number of conversations closed by the user
Unique Contacts Closed	The number of unique contacts whom their conversations was closed by the user
Messages Sent	The number of outgoing messages sent by the user
Average First Response Time	The average of the total time taken to close a conversation from the conversations closed by the user
Average Resolution Time	The average of the total time taken to close a conversation from the conversations closed by the user
Max Resolution Time	The maximum resolution time from the closed conversations of the use