Vonage SMS

Connecting Vonage (previously known as Nexmo) SMS to chat with customers over SMS.

Vonage is a cloud communications platform that allows you to send and receive SMS text messages through web service APIs.

This Vonage integration lets you respond to SMS messages directly from our platform.

Setting Up Vonage

In order to connect Vonage to your Space, you will need the following:

Purchasing a Virtual Number

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Note that you will have to upgrade to a paid Vonage accountarrow-up-right in order to purchase a Virtual Number.

Navigate to the Vonage Developer Dashboardarrow-up-right. If you are not already signed in, you may have to log in with your Vonage accountarrow-up-right first.

Under the Numbers section of the sidebar, select "Buy numbers".

Buying a Virtual Number on Vonage

In the search fields, select the options that you need. Note that you may want to pick a country where most of your contacts will be located. Be sure that your number will be able to support SMS.

Once you have completed the fields, press the "Search" button. Vonage will display a list of available virtual phone numbers based on your criteria.

Choosing a Virtual Number

From the list of numbers, find one to your liking and press its respective "Buy" button and validate your purchase. A new dialog should open asking you to confirm your purchase.

Confirm the purchase of your virtual phone number by pressing the "Buy" button.

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Connecting Vonage

1. Navigate to YesHello Settings > Add Channel > SMS > Vonage.

Connecting Vonage

2. Sign in to Vonagearrow-up-right.

3. Find the API Key on the Dashboard and add it in the field provided.

4. Find the API Secret on the Dashboard and add it in the field provided.

5. Press Next.

Connecting Vonage

6. Navigate to Numbers > Your Numbersarrow-up-right.

Numbers page on Vonage.

7. Find the number to be connected and add it in the field provided.

8. Press the settings icon next to the number to be connected and add the URL generated to the Inbound Webhook URL field.

Configure Number

9. Press Save to save your Webhook configuration.

10. Press Done.

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Channel Configuration

Every Vonage SMS channel connected can be configured with a unique:

  • Channel Name

  • Greeting Message

1. Navigate to YesHello Settings > Channel Settings.

2. Find the Vonage channel to configure.

Channel Settings

3. Press the blue Configure button.

Configure Vonage

4. Configure the channel.

5. Press Done.

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Troubleshooting

Still having trouble with the channel? Contact us herearrow-up-right!

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