Connecting a Viber Bot to chat with customers over Viber.

To connect Viber, a Viber Bot is required. We have a guide to creating one here.

Viber is a cross-platform instant messaging and voice over IP application operated by Japanese multinational company Rakuten. As of December 2018, it has over a billion users, with its popularity stemming mainly from Europe and Asia. This Viber Bot integration lets you respond to messages directly from our platform.

Connecting Viber

1. Navigate to Settings > Add Channel > Viber.

2. Sign in to Viber Admin Panel.

3. Select a Bot to connect.

4. Navigate to the Info page.

5. Find Token and add it in the field provided.

6. Press Done.

Any messages sent to your Viber Bot Account will now be received in your Space.

Channel Configuration

Every Viber channel connected can be configured with a unique:

  • Channel Name

  • Greeting Message

  • 'Get Started' button text

1. Navigate to Settings > Channel Settings.

2. Find the Viber channel to configure.

3. Press the blue Configure button.

4. Configure the channel.

By default, when a contact subscribes to the bot, the call to action at the bottom of the screen is 'Get Started'. You can specify a different text by filling in the value for 'Get Started Button Text'

5. Review the information and press 'DONE' when you are ready to save.

Channel updated successfully!


Still having trouble with the channel? Contact us here!

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