360Dialog WhatsApp
Connecting a 360Dialog WhatsApp API account to chat with customers over Whatsapp.
360Dialog WhatsApp API is run as a Managed Service. You can request an account here or Contact Us for questions.
360Dialog is another WhatsApp API Partner that provides API for connecting WhatsApp.
In addition to providing SMS, 360Dialog is also an API provider that works directly with WhatsApp. It provides businesses with purchase phone numbers and WhatsApp Official API accounts.
This 360Dialog WhatsApp API integration lets you respond to WhatsApp messages directly from our platform.
Messaging Window
The 360Dialog WhatsApp Channel has a 24 hour messaging window. Once a WhatsApp User messages your WhatsApp Business Account, you will have 24 hours to reply.
After 24 hours no reply will be possible unless you use a Template.
Connecting 360Dialog WhatsApp API
Once the account is approved, one of our success managers will connect the channel to your account for you.
Channel Configuration
Every 360Dialog WhatsApp channel connected can be configured with a unique:
Channel Name
Greeting Message
1. Navigate to Settings > Channel Settings.
2. Find the 360Dialog channel to configure.
3. Press the blue Configure button.
4. Configure the channel.
5. Press Done.
Your Channel Name and/or Greeting Message has been edited.
Configuring WhatsApp Message Template
Before sending a message template to a contact, the message template has to be submitted and approved by WhatsApp.
Please seek assistance from our Customer Success Manager to configure WhatsApp Message Templates for your Space.
1. Navigate to Settings > Channels 2. Select the WhatsApp 360Dialog channel and press 'TEMPLATES' 3. Press 'ADD NEW TEMPLATES'
4. Fill in the required information
Fields | Type | Description |
Template Name | Text | A name used to identify the template |
Template Content | Text | The message template approved by WhatsApp and to be sent to the contact |
Template ID | Text | The unique identifier provided by the WhatsApp Partner API |
Category | Single select | In which category does this template belong to. Refer here for list of categories. |
Language | Single select | In which language this template is written in |
5. Review the information and press 'SAVE' when it is ready.
Important Links Message guidelines by WhatsApp
Troubleshooting
Still having trouble with the channel? Contact us here!
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