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Channels Overview

Supported Channels

As of now, YesHello supports the following channels and the platform will continue to support more channels in the future.
Supported Channels
If there is a channel you don't see the list and you would like the platform to support, please do not hesitate to add a request or upvote an existing one on our Feature Requests page.

Channel Capabilities

If you are missing a channel you would like to see on the platform, please add or upvote it on our Feature Requests page.
The table below will give you a quick comparison between channels.
Quick Replies
Chat Link & QR Code
Broadcasts Support^
Messaging Windowª
Unique Features˘
Channel Feesº
-
24 hrs
-
WhatsApp
✅*
-
24 hrs
-
-
-
LINE
-
Telegram
-
-
Viber
-
-
SMS
-
-
Twitter
-
-
WeChat
✅*
-
48 hrs
-
* Channel does not support rich UI quick replies, uses numeric system instead.
^ Not all channel partners allow broadcasts.
ª Some channels have a messaging window, replies can only be sent within the messaging window.
˘ Some channels have channel specific features, you can find out more on the channel page.
º Some channels have additional fees put in place by the channel provider.

Message Status Availability

Messaging Channel
Sent
Delivered
Read
Failed
Facebook
WhatsApp - Twilio
WhatsApp - MessageBird
WhatsApp - Vonage
WhatsApp - Chat API
-
WhatsApp - 360Dialog
Website Chat
-
-
-
LINE
-
-
-
Telegram
-
-
-
Viber
SMS - Twilio
-
SMS - MessageBird
-
SMS - Vonage
-
Twitter
-
-
-
WeChat
-
-
-

Messaging Window

Some messaging channels have a limited messaging window for the contact to receive a response. The messaging window refreshes every time a message is received from a contact. Refer to the following channel and their respective messaging window:
Channel
Messaging Window
WeChat
48 Hours
Messenger
24 Hours
WhatsApp
24 Hours
The 24-hour messaging window is only applicable to WhatsApp Partner API channels; Twilio, Vonage, MessageBird & 360Dialog. WhatsApp Chat API does not have this limitation as it is not a WhatsApp Partner.
Messages can still be sent outside the messaging window but it will not be delivered. There will be a red exclamation mark indicating the message is not delivered along with an error message.
Failed Message Delivery
For Facebook Messenger and WhatsApp, they have a feature that allows users to send a message to the contacts beyond the 24 hours messaging window.
Facebook Tagged Message
WhatsApp Message Templates
To send a message to Facebook contacts after the messaging window, you can use Facebook Messenger Message Tag to do so. For more information on, look at Facebook Messenger Message Tag.
To send a message to WhatsApp contacts after the messaging window, you can use WhatsApp Message Templates to do so. For more information on, look at WhatsApp Message Templates.