Channels Overview
As of now, YesHello supports the following channels and the platform will continue to support more channels in the future.
Supported Channels
If there is a channel you don't see the list and you would like the platform to support, please do not hesitate to add a request or upvote an existing one on our Feature Requests page.
If you are missing a channel you would like to see on the platform, please add or upvote it on our Feature Requests page.
The table below will give you a quick comparison between channels.
| Quick Replies | Chat Link & QR Code | Broadcasts Support^ | Messaging Windowª | Unique Features˘ | Channel Feesº |
✅ | ✅ | - | 24 hrs | ✅ | - | |
✅* | ✅ | - | 24 hrs | | ✅ | |
✅ | ✅ | - | - | | - | |
✅ | ✅ | ✅ | - | | ✅ | |
✅ | ✅ | ✅ | - | | - | |
✅ | ✅ | ✅ | - | | - | |
- | ✅ | ✅ | - | | ✅ | |
✅ | ✅ | ✅ | - | | - | |
✅* | ✅ | - | 48 hrs | | - |
* Channel does not support rich UI quick replies, uses numeric system instead.
^ Not all channel partners allow broadcasts.
ª Some channels have a messaging window, replies can only be sent within the messaging window.
˘ Some channels have channel specific features, you can find out more on the channel page.
º Some channels have additional fees put in place by the channel provider.
Messaging Channel | Sent | Delivered | Read | Failed |
Facebook | ✔ | ✔ | ✔ | ✔ |
WhatsApp - Twilio | ✔ | ✔ | ✔ | ✔ |
WhatsApp - MessageBird | ✔ | ✔ | ✔ | ✔ |
WhatsApp - Vonage | ✔ | ✔ | ✔ | ✔ |
WhatsApp - Chat API | ✔ | ✔ | ✔ | - |
WhatsApp - 360Dialog | ✔ | ✔ | ✔ | ✔ |
Website Chat | ✔ | - | - | - |
LINE | ✔ | - | - | - |
Telegram | ✔ | - | - | - |
Viber | ✔ | ✔ | ✔ | ✔ |
SMS - Twilio | ✔ | ✔ | - | ✔ |
SMS - MessageBird | ✔ | ✔ | - | ✔ |
SMS - Vonage | ✔ | ✔ | - | ✔ |
Twitter | ✔ | - | - | - |
WeChat | ✔ | - | - | - |
Some messaging channels have a limited messaging window for the contact to receive a response. The messaging window refreshes every time a message is received from a contact. Refer to the following channel and their respective messaging window:
Channel | Messaging Window |
WeChat | 48 Hours |
Messenger | 24 Hours |
WhatsApp | 24 Hours |
The 24-hour messaging window is only applicable to WhatsApp Partner API channels; Twilio, Vonage, MessageBird & 360Dialog. WhatsApp Chat API does not have this limitation as it is not a WhatsApp Partner.
Messages can still be sent outside the messaging window but it will not be delivered. There will be a red exclamation mark indicating the message is not delivered along with an error message.
Failed Message Delivery
For Facebook Messenger and WhatsApp, they have a feature that allows users to send a message to the contacts beyond the 24 hours messaging window.
Facebook Tagged Message
WhatsApp Message Templates
To send a message to Facebook contacts after the messaging window, you can use Facebook Messenger Message Tag to do so. For more information on, look at Facebook Messenger Message Tag.
To send a message to WhatsApp contacts after the messaging window, you can use WhatsApp Message Templates to do so. For more information on, look at WhatsApp Message Templates.
Last modified 2yr ago