Channels Overview

Supported Channels

As of now, YesHello supports the following channels and the platform will continue to support more channels in the future.

If there is a channel you don't see the list and you would like the platform to support, please do not hesitate to add a request or upvote an existing one on our Feature Requests page.

Channel Capabilities

If you are missing a channel you would like to see on the platform, please add or upvote it on our Feature Requests page.

The table below will give you a quick comparison between channels.

Quick Replies

Chat Link & QR Code

Broadcasts Support^

Messaging Windowª

Unique Features˘

Channel Feesº

-

24 hrs

-

✅*

-

24 hrs

-

-

-

-

-

-

-

-

-

-

-

-

✅*

-

48 hrs

-

* Channel does not support rich UI quick replies, uses numeric system instead.

^ Not all channel partners allow broadcasts.

ª Some channels have a messaging window, replies can only be sent within the messaging window.

˘ Some channels have channel specific features, you can find out more on the channel page.

º Some channels have additional fees put in place by the channel provider.

Message Status Availability

Messaging Channel

Sent

Delivered

Read

Failed

Facebook

WhatsApp - Twilio

WhatsApp - MessageBird

WhatsApp - Vonage

WhatsApp - Chat API

-

WhatsApp - 360Dialog

Website Chat

-

-

-

LINE

-

-

-

Telegram

-

-

-

Viber

SMS - Twilio

-

SMS - MessageBird

-

SMS - Vonage

-

Twitter

-

-

-

WeChat

-

-

-

Messaging Window

Some messaging channels have a limited messaging window for the contact to receive a response. The messaging window refreshes every time a message is received from a contact. Refer to the following channel and their respective messaging window:

Channel

Messaging Window

WeChat

48 Hours

Messenger

24 Hours

WhatsApp

24 Hours

The 24-hour messaging window is only applicable to WhatsApp Partner API channels; Twilio, Vonage, MessageBird & 360Dialog. WhatsApp Chat API does not have this limitation as it is not a WhatsApp Partner.

Messages can still be sent outside the messaging window but it will not be delivered. There will be a red exclamation mark indicating the message is not delivered along with an error message.

For Facebook Messenger and WhatsApp, they have a feature that allows users to send a message to the contacts beyond the 24 hours messaging window.

To send a message to Facebook contacts after the messaging window, you can use Facebook Messenger Message Tag to do so. For more information on, look at Facebook Messenger Message Tag.

To send a message to WhatsApp contacts after the messaging window, you can use WhatsApp Message Templates to do so. For more information on, look at WhatsApp Message Templates.

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