Account Activation Process

See below for our step-by-step guide on how to navigate the setup process and retrieve for API-KEY to access the 360Dialog API and Whatsapp API Gateway.

Prerequisites:

To get a WhatsApp Business Account, you will need the following:

  • a valid Facebook Business Manager ID

  • a valid number for Whatsapp

You can apply for a Whatsapp Business Account using the Whatsapp Business Account Submission Form. Ask your Partner for the link to the form.

If you do not know your Partner or if you do not have one, please contact support@360dialog.com​

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Once you have submitted the account information, on the next screen you will be prompted to accept the 360Dialog Terms of Use and Facebook Client Terms.

When you click the "Submit" button we can start the setup.

You will receive an email invite to log into our 360 Client Hub so you can track your setup progress.

Access to 360Dialog Hub.

When you log into the Hub you will see your Whatsapp Account in DRAFT status. At this stage, no action is required from your side. We will review the application and submit it to Facebook to start the review.

If you did not receive your email invite you can log into the 360 Client Hub here: https://hub.360dialog.com/auth/login​

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When we submit the Whatsapp account to Facebook, you must accept the "Messaging On Behalf" request in your Facebook Business Manager.

  1. Click on the link in your email or log in to Business Manager.​

  2. Within Business Manager, click Business settings.

  3. Click Requests.

  4. Under Received, find your BSPs request and click Approve.

​Click here for more info on how to approve the Messaging On Behalf request.

In order to proceed with your Whatsapp API application, you must complete Business Verification. Click here for more info on how to complete Business Verification.

When you upload the required documents then Facebook will start the review process. Once Facebook is satisfied they will then send the following to confirm that the business account has been verified :

  • A notification in your business manager confirming business verification

  • An official Facebook email confirming business verification

When all 3 items have been completed: - Approve Messaging On Behalf - Business Verification - Display name approved We will create the Whatsapp Client.

When all 3 items have been completed:

  • Approve Messaging On Behalf

  • Business Verification

  • Display name approved

We will create the Whatsapp Client.

When the Whatsapp Client has been created you will see the Channel status in the Hub as REGISTRATION_READY. You can then trigger the 6-digit verification PIN code via voice (Phone Call) or sms by clicking Trigger Registration.

When you receive the 6-digit PIN code to our device, click "Finish Registration" and enter the code when prompted.

If you have an IVR system in place we can provide 2 numbers on which the voice verification call will arrive so you can whitelist or route accordingly.​

After the number is successfully registered you will be able to retrieve your D360-API-KEY in the Hub. Both the Whatsapp Account and Number should now be displayed in green color which means the number is connected to the Whatsapp Business API.

If you require support at any stage you can contact support@360dialog.com or ask your Partner. Remember: When you have submitted an account you can log into the Hub and see the status of the submission.

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