Letting contacts unsubscribe from broadcasts using Dialogflow Intent Parameters.

Every now and then you will have a contact text you "STOP". This is likely because they no longer want to receive broadcasts. Setting RB_SUBSCRIBE as false in Dialogflow will unsubscribe users from all future broadcasts.

Bot responses and direct messages will not be affected.

Using the Subscription Parameter

With RB_SUBSCRIBE, you can subscribe or unsubscribe a contact to the bot by setting the value to true or false respectively. Unsubscribed contacts are excluded from future platform broadcasts.

Best Practices

If you are using the RB_SUBSCRIBE parameter to manage broadcast permissions you should create a custom field in YesHello to display a users subscription status. This can be done by using the RB_FIELD_[NAME] parameter together with RB_SUBSCRIBE.

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