Account Statuses
This page describes the different all statuses that you will see in the 360 Hub during the activation of your WhatsApp Business Account.
Last updated
Was this helpful?
This page describes the different all statuses that you will see in the 360 Hub during the activation of your WhatsApp Business Account.
Last updated
Was this helpful?
Every folder of that you may see in the 360 Client Hub is connected to one phone number.
Each number connected to your account can be seen in a folder like this:
The folder is divided into four parts that can be seen in the image below:
The Project Status shows the status your WhatsApp Business Account and Phone Number connected to this account together. There are three possible states: DRAFT
, PENDING
, and DONE
.
Every new account begins its activation process in the DRAFT
status, and will not change until the registration of the number is ready
The account information shows you some information about your account including the Client Name and the API Name.
The Statuses of the WhatsApp Business Account is shown on the left side of the WhatsApp Folder.
The WhatsApp Business Account side shows statuses connected to your WhatsApp Business Account. This data is related to your company as an entity and must be only completed once, no matter how many different phone numbers you decide to connect to your WhatsApp Business Account.
In case any of the statuses get rejected, please check out our Documentation. If the problem persists, you can contact us at support@360dialog.com
Once your company's account has been submitted to Facebook, the External WhatsApp Business Account (WABA Account) status will change from DRAFT
(in grey) to DONE
(in green).
Once the External WABA Account and External WABA Channel have been submitted, you will receive a notification in your Facebook Business Manager asking you to allow us, 360 dialog to send messages on your Behalf. The possible status states are:
UNSET
status means that the Message On Behalf notification has not yet been sent. Please wait until both External WABA Account and External WABA Channel has been submitted to Facebook.
You must verify your business with Facebook once the account and phone number have been submitted, and Message On Behalf accepted. For more information on Business Verification click here. The possible states are:
This means that the WhatsApp Business Account ID has not yet been set there is therefore no data whether your Business has been verified or not.
This means that the WhatsApp Business Account ID has not yet been set there is therefore no data whether your Business has been verified or not.
The Phone Number side shows statuses connected to the specific phone number to be connected to WhatsApp. This data is related to the activation status of the specific phone number and must be completed for every new phone number that you would like to add to your account.
Once your company's phone number (channel) has been submitted to Facebook, the External WhatsApp Business Account Channel (WABA Channel) status will change from DRAFT
(in grey) to DONE
(in green).
The display name verification checks several aspects of the connected phone number (not only the display name. The possible states are:
Similar to the DRAFT
status. The CREATED
status appears as default until your account display name has been submitted in 360 Client Hub.
Once all other statuses statuses are shown in green (Approved/Accepted/Verified/Done/etc), you are ready to register your number and go live. Please click here for more information on Number Registration. The possible states for Number Registration are:
This number is not yet ready to complete Number Registration. This status will change only after all other statuses are completed (turn green)
Once your account is running all statuses should be green. You can now use your account freely and enjoy communicating with your customers using WhatsApp.
By clicking on (on the top right corner) you will get an overall view of the statuses of the account:
Projects in the PENDING
status are accounts that have gone through the whole activation process and just require the last step of Number Registration.
Once a Phone Number is live and running, the project status will change to DONE
The WhatsApp Business Account has three statuses: External WABA Account, Message On Behalf, and FB Business Verification. Once these three statuses have been verified/accepted, the Icon will turn from to green . If not all three statuses have been verified/accepted, the yellow icon will appear. If one of the statuses fail/denied/rejected the red icon will appear.