YesHello OLD
  • 👋 Welcome
  • 📖 Glossary of Terms
  • ☎️ Getting Support
  • 💥 Changelog
    • Import Contacts with Greater Flexibility and Accuracy
    • [v8.3] New Shortcuts Feature, More Variables and Workflows Conditions, and tons of tweaks!
    • [v8.2] Redesigned Messages Module, New Custom Channel Integration, and more new features and fixes!
    • [v8.1] New Navigation Design, New Workflows Steps- Add Google Sheets Row & HTTP Request and more!
    • [v8.0] Workflows (AKA Automation 2.0), WhatsApp Message Template API, and more!
    • [v7.9] WhatsApp Message Template Improvements, Data Export, and more!
    • [v7.8] IMAP/SMTP, Website Chat Improvements, WhatsApp Interactive Message, Broadcast features
    • [v7.7] Instagram, 360dialog Improvements and more!
    • [v7.6] Reports 2.0, Closing Note, and more improvements!
    • [v7.5] Reports, Dashboard 2.0, Data Export, Voice Messaging, Time Zone, and more!
    • [v7.4] Contact Merge, Improved Contact Fields, Receiving Locations and many more improvements
  • ⚡Quick Start Guide
    • Quick Start
    • Connecting a channel
      • Step 1: Register Chat API Account
      • Step 2: Connect WhatsApp Number
      • Step 3: Connect WhatsApp API
      • Invite your teammates
    • Responding via Desktop
    • Responding via Mobile
  • ✅ WHATSAPP API
  • WhatsApp, WhatsApp Business, and WhatsApp Business API
    • Regular or Official WhatsApp API: Comparative Analysis, Advantages and Disadvantages
    • Chat API Documentation
    • 360Dialog Documentation
  • 🏆 SPACE MODULES
  • Dashboard
  • Contacts
    • Contact Details
    • Contact Import
    • Contacts
  • Messages
    • Assignment and Closing a Conversation
    • Troubleshooting Messages
      • Can Views be automatically sorted?
      • Messages not showing in Facebook inbox
  • Snippets
  • Broadcasts
  • Automation
    • Automation Tips and Tricks
    • Simple Chatbots
      • How to Create/Edit Conversations for your Chatbot
      • How to troubleshoot your chatbot's auto messages
      • How to get the bot to follow-up & re-engage your customers?
      • How to set up Menus for your chatbot
      • How to get your chatbot to ask questions
      • How to automate chatbot follow up
  • Surveys
  • Workflows
    • Triggers
    • Steps
  • Files
  • Reports
    • Conversations
    • User
    • Contacts
    • Messages
    • Logs
  • Settings
    • General
    • Channels
      • Chat Menus
    • Users
      • Access Levels
    • Teams
    • Contact Fields
    • Integrations
    • Away Message
    • Automatic Contact Assignment
    • Data Export
    • Closing Notes
    • Contact Fields
  • 👥 USER ACCOUNT
  • User Profile
  • User Activity Status
  • Notifications
  • Reseting your Password
  • Customer Portal
  • Billing (Page Under Construction)
  • Cancel Trial Subscription
  • Upgrading a plan
  • Downgrading a plan
  • 📞CONTACTS & MESSAGES
  • Custom Fields
  • Dynamic Variables
  • Views
  • 🌐MESSAGING CHANNELS
  • Channels Overview
  • Facebook Messenger
    • Facebook Chat Plugin
    • Private Replies
    • Message Tag
    • Troubleshooting Facebook Messenger
      • Refresh Permission for Facebook Messenger
      • WhatsApp Advertising: How to Set up Facebook Ads and Connect With WhatsApp Business
      • How to Connect a Facebook Page to YesHello
      • Can we set auto response for individual pictures of a Facebook post album?
      • What do the initials next to the messages mean?
      • How do I customise Private Replies?
      • How to reply to messages that are more than 24hrs?
  • Instagram
  • WhatsApp
    • Twilio WhatsApp
    • MessageBird WhatsApp
    • Vonage WhatsApp
    • Chat API WhatsApp
    • 360Dialog WhatsApp
      • Setting Up 360Dialog WhatsApp
      • 360 Client Hub Overview
        • Account Activation Process
        • Account Statuses
        • API Key
    • WhatsApp Message Templates
    • Troubleshooting WhatsApp
      • WhatsApp Messages are slow to come in
      • How to connect to WhatsApp (Video)
      • Cannot see WhatsApp chats in the platform?
  • Woocommerce WhatsApp
  • Website Chat Widget
    • Install on WordPress
    • Install on Shopify
    • Install on Wix
    • Install on Squarespace
    • Free Chat Widget Button Tutorial
  • LINE
  • Telegram
  • Viber
  • SMS
    • Twilio SMS
    • Importing Contacts to Twilio SMS
    • MessageBird SMS
    • Vonage SMS
  • Twitter
  • WeChat
  • Email
    • Gmail
    • Other Email
  • Custom Channel
  • 🤖CHATBOTS
    • Step 1: Creating Custom Fields
    • Step 2: Creating The Surveys
    • Step 3: Creating Automations
    • Step 4: Chatbot Review
    • Step 5: Testing Your Chatbot
    • Chatbot Building FAQs
    • Cara Buat Chatbot (Video Bahasa Malaysia)
  • 🧲INTEGRATIONS
  • Dialogflow
    • Connecting to Dialogflow
    • Dialogflow Parameters
      • Tagging
      • Turning the Bot Off
      • Marking as Done
      • Assigning
      • Sending Custom Notifications
      • Unsubscribing
      • Contact Fields & Values
      • Sending Snippets
      • Sending Files
      • Requesting Location
    • Dialogflow Events
    • Response Templates
    • Original Detect Intent Request
    • Custom Payloads
  • Chatbase
  • Zapier
  • 🖥️ DEVELOPER API
  • Contacts API
  • Messages API
    • Message Template API
  • 💼PARTNERSHIP PROGRAMS
  • Overview
  • Affiliate Program
  • 🎉RELEASES
  • Navigating the Platform
  • The YesHello Platform
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WhatsApp

Connecting a WhatsApp Business API to chat with customers over WhatsApp.

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Last updated 4 years ago

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WhatsApp is a cross-platform messaging and Voice over IP service owned by Facebook. As of February 2019, WhatsApp has over 1.5 billion active users in over 180 countries.

Due to the popularity of WhatsApp, many people are using different versions of the application for various purposes. The standard WhatsApp is commonly used for personal purposes, while both WhatsApp Business and WhatsApp Business API can be used for official company operations.

WhatsApp does not allow companies to connect directly to their WhatsApp Business API or create business accounts on their own. To create a WhatsApp Business API account you'll need to apply through a WhatsApp Partner.

Once a WhatsApp Partner has approved and provisioned your WhatsApp Business API account with a phone number you may connect it to the YesHello platform and manage WhatsApp messages just like any other channel.

WhatsApp Providers

We are integrated with the following WhatsApp Channel Providers.

Provider

Use Case

Pricing Model

Billing Cycle

Min Monthly Charge

Session^ Messages Included

Connect^^ Existing WhatsApp Number

API Account Application

Production

Per Month

Monthly

$15

None

YES

Production

Per Message

Monthly

< $1

None

NO

Production

Message Bundle

Annually

$50

15,000/day*

YES

Production

Active Users

Enterprise

Enterprise

N/A

NO

Testing

Per Month

Monthly

$39

6,000/day

YES

^ WhatsApp API has a Session Messaging Window of 24 hrs. Companies must reply to customers within 24 hrs to send a Session Message. Otherwise a Template Message must be used.

^^ Some providers allow connecting their WhatsApp API to your current WhatsApp number. Others will require you to purchase/rent numbers from them.

*MessageBirds cheapest plan includes 15,000 Session Messages, subscription is billed annually.

Chat API is not an Official WhatsApp Partner. Chat API should only be used as a temporary solution while you are waiting for Official WhatsApp API account approval.

360Dialog
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Twilio
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MessageBird
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Vonage
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Chat API
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The WhatsApp Ecosystem